The boom seems to be giving way to disillusionment, because artificial intelligence is still a bit clumsy. What may seem amusing at first, like Google’s idea of a female pope, harbors dangers in the business environment. What may have been trivialized as a hallucination at the beginning is giving rise to more and more prominent doubters. Clare Hickie, Chief Technology Officer EMEA at Workday, is certain that AI is better off not making decisions, as she said in an interview with inside-it.ch. SAP also hopes that the Joule offering understands the business context and does not disrupt business-critical applications; the responsibility should lie with the users as far as possible, SAP only provides the tool and guidelines for the ethical use of AI.
On the one hand, it’s reassuring that it doesn’t seem to be possible without human intelligence at the moment. What remains to be said is that dealing with artificial intelligence is complex, AI is not the panacea – but within a narrowly defined framework, it makes work such as text summaries (please train properly here too), quality checks in software development, etc. easier.
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